My parcel arrived on the day stated in a text I had received which was sent on the morning of delivery. However the text stated it would be with me between 5.30pm & 6.30pm. However it was quite fortunate that I had returned home at noon that day & had planned to stay in that afternoon as the parcel delivery driver knocked on my door at 1.30 pm some 4 to 5 hours earlier than the message I'd received. If it had been a delivery date for another day I would not have been available to take receipt of the parcel. What is the point of sending customers messages on the exact morning of delivery. Stating that they will be delivered at a specific time and their delivery driver turn up 4 to 5 hours earlier. To be honest it's not good customer relations, How do you know a person will be available on the day. I suggest that a message is sent the day before so a customer can arrange for someone to be available. Well that is providing the delivery driver delivers the parcel at the time stated on the message and not hours before the time given. Very upset lady from Scunthorpe, Extremely bad customer relations!!!