For those who are planning to use ipostparcels service I recommend to think twice or more before you use their service. If your recipient don't collect a parcel , parcel is undelivered or the parcel is returned for any other reasons then ipostparcels will charge you over £70 for the parcel to be returned to you, even if you paid half of the money to send this parcel. All other companies do not charge for that service, not even a penny. If there is some kind of problem with recipient address or contact information is missing and they email you, phone them to see if they received it (and record phone call conversation as a proof) otherwise they will tell you that they never received any response from you and the parcel automatically is returned . I can only say : Shame on you ipostparcels. Businesses like you should be fined and closed down. If you don't know how to run the business then learn from others or close it down.