I have had several experiences with the Uk-Mail owned company. I have also dealt with most other courier firms. I hold the opinion that a review is based on the experience with a local delivery driver. if the collection/delivery driver in your area actually cares then the service tends to be great. My driver for UK-mail seemingly does not care about his job or his customers. One occasion I waited in two days in a row promised that the driver would collect a large item, he did not. What makes it worse is he actually delivered to the same address on the 2nd day though didn't knock the door, just dumped the parcel at the doorstep. I suspect he didn't want to collect such a cumbersome item... This has happened twice now, he can't be bothered to actually deliver the goods. I am sure he gets home earlier though! then the 3rd day he finally arrives with no explanation as to why he is 48 hours late for the collection. Wont be using this company again....