UK Mail are the most difficult company to get hold of if you have a query. Sent a parcel on 20th January, it was returned with no explanation on 2 February. Stupidly sent another parcel on 10th February and that was about to be returned if I had not finally (after 2 days of speaking to several different people one of whom told me my parcel had gone missing, another said it was out with the driver) told them to leave at the 24 hour manned delivery address! How difficult can it be..... Wouldn't have minded if someone had thought to give me a call - they had my phone number!