Sorry about this but, I really am very upset with the service provided. I got text in the morning saying that my parcel will be delivered between 11.57-12.57, so I stayed home for collection. It went pass 16.00hrs and I still didn't receive the parcel, I made a phone call to find out the reason behind the delay. I was told it was with the Temp Driver and because of the adverse weather conditions the roads might be very busy. I was then advised that it will be delivered before 18.30 hrs. I called again when it gone pass 18.30 and was told again that it will be delivered before 20.00hrs. I never received the parcel on the day. I checked online and it showed back in the depot. I called to find out, I was told that the driver went over driving hours so it was not possible to deliver and now it will be delivered on Monday. That got to me as it was very very important for me to get the parcel, even one day late. I just don't want to discuss this but I am going to ask my suppliers about the couriers before I order anything.