I was notified of the delivery time slot, and asked if I wanted to be notified, by e-mail or text, when the driver was at the drop before mine. I requested this, and provided my mobile number to allow this. No text was received, and after allowing half an hour over the latest delivery time, I checked my mail box (I live in a block of flats) and found a card stating the parcel was with a neighbour. The icing on the cake was that this was the second delivery in a row that UK Mail has managed to make a mess of, and the previous one involved me eventually going to my local depot to pick up the parcel after a week of waiting for it to be delivered. My conclusion - Don't use this company. They offer poor customer service, try to fob you off and tell you a parcel is on a van for delivery when it is still at the depot.