The delivery was late (48 hours against a promised 24 hour delivery. The communication system was extremely poor. My parcel was listed as "delayed" with no hint whether it was lost or just delayed, no information was available at all, or hints when it would be found or delivered. One of your agents eventually replied to my emails, and state wrongly that my supplier had failed to deliver the parcel to the depot. In fact I arrange for your driver to collect (which he did apparently without fuss and bother and on time!! well done, a highlight of the delivery). I inquired about compensation for the late delivery - at the very least I should not be charged for this delivery! As far as I am concerned I accepted your contract to deliver the parcel in 24 hours which you failed to do and rejected cheaper delivery offered for a 48 hour delivery which you achieved. After the delivery HAD been made I got an email saying the driver had been delayed and the delivery was late (he was on time for his appointment a day late). This came after an email saying the parcel had been delivered and sighed for by Terry. My name is Terry and I did not sign for the delivery! No one else in our organisation is called Terry! so whether he got a signature or whoever signed for it I'm not sure. My account history had been deleted, which I thought should have listed a £25 credit for a previous botched delivery to Spain (where a Parcel took nearly a month to be delivered!!). To top it all, you send me a survey saying would I like to complete this survey about a parcel delivered yesterday! It should have been delivered Wednesday but arrived Thursday, neither of which is yesterday!! even taking weekends into account. From the above you are lucky to get Poor, only the prompt and efficient collection was good, and relief when the parcels eventually turned up.