Fortunately, my made-to-measure photo frames were undamaged but that was more by luck than good couriering. My parcel was thrown over my garden gate (5ft tall) and left on the ground all day, in the torrential rain. When we arrived home the box was so sodden it did not need opening but came apart in our hands. Admittedly, I later found an email saying the parcel would be delivered between certain hours that day, but I had already gone to work and did not check my emails again until that evening. A card was posted through my letterbox with lots of alternative ways to arrange my delivery, but the courier had opted for making the decision. Wrongly.I would have chosen one of the printed options like delivering to a neighbour, leaving it in my shed, collecting from the depot or rearranging the delivery.