The experience is quite horrible I would say. Communication: Email: there were some initial email but it stopped after 2 days and when they flagged delayed. Absolutely no communication even if it continues for another 5 days. Website: There is no update on their website that might be helpful. Over phone: I would say you only call them when it’s late and it’s very unprofessional when you don’t know the reason and they just apologise for the delay and keep repeating the same. There was no record of my call when I called the 2nd day. Delivery: Driver was not aware of how many boxes he should be delivering and why he is missing one, not aware of the details on his handheld system. All the boxes handed over were in precarious conditions almost black and dirty and some of them severely dented even though they were all showing fragile. Driver was rude and was insisting to sign so that he can go even if was missing a box and would not have patience till I call their customer care. The customer care was prompt is saying there was actually a mistake and it should be one box less where I know he was missing a box. I asked him to confirm in writing which never came. It was told by the customer care that the initial delay was because the driver could not get the way to our building and he could not contact me as the number was incorrect. But the driver was fully versed as I later came to know he is the same person who is frequent to our building from our concierge.