Retailer sent my good on NEXT DAY delivery, the item was collected from them and sent to your warehouse, but NOT sent out for delivery at all the next day. Being self employed, I was not happy at waiting in for the entire day at my own expense, with you failing to deliver. I did telephone to enquire and had to wait over 40 minutes on hold, before I got to speak to somebody about it. Your agent's only suggestions were that, I could take another day off during the week at my own expense, as you "don't deliver on Saturdays" or collect the item myself, which was 1) impossible for several reasons and 2) the service for which you had been paid to undertake in the first place. He then made a rather insincere apology and ended the call. Having then taken the matter up with the retailer, he was able to get you to deliver it the following day, which was a Saturday - that you supposedly don't work on. This type of failure has proved to be a repeated occurrence with your company. Your opening hours, delivery times and hours of available contact are thoroughly useless to most working people and it seems your staff are entirely uninterested in resolving the problems you create through your own failures. These things consistently represent a piss-poor level of service and a "couldn't care less" attitude - so much so, that I now won't buy goods from retailers who insist on using you as their courier.