i cannot fault the regular delivery chap.always courteous and on schedule. it is a big plus to have the delivery text with the one hour window -no more waiting for parcels that do not arrive or wasting hours sitting at home when i could be doing something worthwhile.the only negative i have is when something goes wrong with a delivery then contacting ipostparcels is a most frustrating process.therefore i can only rate customer service contact as a distinct test of endurance.one gets the feeling that their attitude is"if we make any claim difficult to make then hopefully the customer will give up and go away!"the company needs to a good close look at this aspect of their business.