I had arranged for the collection, on friday 13th March 2015, had an email to say the my parcel will be collected from my customer, around 3pm -4pm, no collection made. I phoned on monday 16th March i was told by the Glasgow depot it would be collected today, no collection made. Iphoned again on 17th March, they said they had no collection to be made, after 10mins on the phone, i was told the, the orginal collection on the 13th march, was due to an error on the drivers part, then i was told that someone would go and collect the parcel before 12am, which they did. Then i had an email to say my parcel would be delivered, between 15-46pm & 16-46pm, i then recieved an email, to say the deliverey was delayed, final at 6pm my parcel had arrived. Hooray