I WOULD STRONGLY ADVISE AGAINST USING THIS COMPANY. I have sent or received 5 packages through them over the past month/few weeks and 3 of them have not been delivered within the "24-hour guaranteed" period. As a result of the delay, the most recent one was spoiled. I hadn't complained about the others. I claimed their stated £25 compensation plus the cost of the service (£7.43) and was compensated a miserly and insulting 74 pence. Yes, that's right - seventy four pence for a total loss. They claim that it wasn't covered and sent me their exclusions list but my item is not on there. They're just trying to avoid their responsibility and all I can do is try to warn others against them. Be warned, they do not keep their promises. These people will do anything they can to avoid paying fair compensation. Apparently my item wasn't covered because it was "samples". Anything can be a "sample". Total shysters.