This was a bad news good news transaction. Also it was my first time using this company Bad news- paid for pick up between 8-1. My client sat at home waiting for this pick up which did not happen until about 2:20. Issues a refund for the £2 I paid for the timed pick up, but I got a lot of grief from my client who was not pleased at all. Good news. Delivered next day as promised. Email came out saying the delivery would be between 7-8pm. Problem, our business is shut by them. Called and asked if they could do something to deliver prior to 5pm. Package delivered at 3:45. Thanks. Mixed emotions about using this service again