second time i have used them the tracking information is not great i had an estimated time of collection they arrived 20 minutes early " could have been nobody home " like an early bus a early delivery than expected can cause problems .." the courier man was the same happy chap as always and treated the package with great care it arrived undamaged , so no complaints on that but my last parcel was damaged by interparcels insurance on it taken out but unable to claim due to no photos of the parcel arriving in Thailand in a damaged package ... . DO take care when packaging parcels or you might suffer the same issues