I notice in the review area that it defaults to 1 star. That in my opinion is one too many. When I booked and paid for my parcel on line to meet the deadline for collection on the following day I thought how easy is this! My booking email details had a collection window by DPD of 09.00-18.00 which was quite a big window but it was going to save me a round trip of 7 hours. Great a company that delivers! On Wednesday 18th of December I called Irish Parcels and I told them that my parcel was not collected. I was told that tomorrow Thursday would be available and that 09.00-14.00 would be the window. When I exchanged emails with an agent on Wednesday evening I asked if I could help by dropping the parcel myself to a local drop off point. They gave me a location minutes away. So I was outside the drop off point when they opened on Thursday 19th at 08.00. The lady at the drop off point would not take the parcel because it would not scan. This was probably due to the difference in my address and the Parcel point drop off address. So I left and emailed IPS at approx 08.10 and got no reply. When I got home I called an agent and she said if the parcel has not been collected by 13.00 call, I did. Another agent told me that if the parcel was not collected by 18.30 it would probably not be collected today. I got an email from an agent that I had previously spoken to and he said that he had been in touch on the system with my order and that there was a note on it saying failed collection at 14.24. That agent was on a long call to me as I was looking out my front window at 14.03 and I was asking him about the chances of my parcel ever being collected. It is possible that while on that call the “collector” was inputting “collection failure”. That tells you something. So if the point of this review is to help IPS I would say that they are beyond help. If the point of this review is to help other potential customers I would say “do not go there” your health happiness and well being is more important and dealing with this company IPS would set you back, big time. I could not take any more of their ‘guff’ and hollow and empty promises so I resolved the problem myself by asking/demanding the return of my funds. Never ever go near IPS.