Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Caroline GB For companies Review of Irugs Caroline 5 reviews 1 star: Bad 2 minutes ago AVOID!!!!Absolutely shocking AVOID!!!!Absolutely shocking! Do not touch this company. They are based in the states. Not a UK company. I have just moved and autofill put an incorrect address. Immediately contacted them to inform them. Looked at reviews of company, in hindsight clearly should have done this before! After my initial email changing address. I emailed again asking them to cancel my order. This was 27 minutes later. They deny receiving this email but said rug had been dispatched and I could return it costing me £22! I must have exchanged over 20 emails with this company. It went to the Launceston depot but was never delivered to me. It is on its way back to them. They will not refund me. Customer service is extremely disrespectful. Shocking company.