I ordered from IRugsuk two products, I thought the company was based in the uk given the company title, but soon found out the products were being shipped from the USA. When they arrived they were nothing like the photographs on the website. THey had been photographed to look much bigger than the actual product size and were of poor quality. I requested to return the products, and was told that my nearest shipping point was Switzerland. It cost 40£ to make the return, for two rugs that cost £100. They confirmed that they had received the rugs back beginning of January, and despite chasing the company they have still not refunded my money - I have spent £140 with no rugs, and no refund in sight, four weeks and counting. DO NOT BUY from this company.