Absolutely outstanding service I received from this company. I was quite disappointed when I got a rug delivered which was different to the one I originally ordered, don't get me wrong the quality of it was excellent but it wasn't the one I wanted. Decided to send an email and made a quick phone call to the firm. I was ready to send it back and wait for the proper one. A lady on the phone was very professional and understanding , apologised for the mistake. She said that the proper rug will be sent out immediately and to my very surprise she offered me to keep the wrong one as well. I just received the good rug five minutes ago it is brilliant quality, looks even better than on the photo, I will definitely use this company next time and recommend it to everyone