As with many of the people below, the rug I received was of poor quality and not the colour I was expecting. The person on the customer service line is pleasant and offered me a 50 pound refund on my rug of 99 pounds. This shows how much the rug is really worth. I decided to still return and have been trying to nearly 3 weeks. I was told it would cost me 22 pounds to return or now I could have 25 pounds off or 25% off a new rug!!!! If I was going to take the money option I would have gone with the 50 pounds option. Anyway, I am still waiting for TNT to contact me as this company is not in the UK, but the US and Switzerland. I haven't heard anything from TNT despite numerous e mails and yes I have looked in my JUNK e mails. Still waiting for my refund. Buy local and check reviews. I am normally meticulous at reviewing before I purchase, this one slipped by me. Don't make the same mistake