The trip was wonderful, The house we great and the staff on the ground was great. The pre trip "concierge service." was weak at best and not concierge service, but more of a "you can do that through our website" process. 2 examples. We wanted to book multiple massages at the same time. The site won't let you do it. So time wasted trying to book, then multiple emails back and forth to get it booked. Second issues. Days before trip, received email that we need house insurance. I pick the level of insurance and checked out. The next day I got another email saying I had to pick the next tier because of the house level. Yet again logged in (with issues) and added the next level. Just clunky, why not prescribe the level required the first time. Lastly when we got home the charges we scattered out on our card, so trying to figure out what charge went to what was a process, vs just having an invoice or having all the charges come at once with a portfolio of charges. I'm not sure what value Isle Blue provided.