The staff was very friendly and anything we needed, they did their best to supply. That is the only reason this is 2 stars and not 1. The communication between Isle Blue and the Villa needs improvement. When we arrived, the villa was under the impression we didn’t need food services everyday and they only have enough food for the first night and breakfast the next morning (that’s what we preselected). We had to scramble to set up lunch and the next dinner. Isle Blue needs to start communicating with the paying guest 48 hours of meals, not just the first night. This caused a massive hiccup for 10 people. Also, allergies were not relayed making the first night tough for two people on our trip. Another odd encounter, Isle Blue provides the pickup car from the airport but not the return car back on departure. That’s ok, but the company they use for arrival, isn’t the same company we pay for on departure. This also caused hiccups throughout the week. The bathrooms need maintenance as parts and pieces in the showers have been neglected. Tile is missing on the pools. Ants all over the main level — when you see the location it’s breathtaking and truly gorgeous. I just hope Isle Blue gets it together and corrects some of these hiccups. We had some rat issues. They were called opossums however in North Carolina, we call them rats. Running all over at night, dining room, outside by the pool etc. I also agree with the previous review feedback regarding towels and plumbing issues. The towels were not great - would have expected nice large fluffy ones in a property of this calibre (including the pool towels). The plumbing was also problematic.