Mostly satisfied with the experience. But a few things that could have been better. We used your concierge service and attempted to rent a compact car. 2 days later we were notified that there were no smaller vehicles available and that a luxury SUV was the best option. The person who contacted me had set up all the paperwork and just needed my okay to charge the new total ($1,000+ more than originally planned). It only took me about two minutes to see online that there were tons of compact and midsize cars still available. So this felt like a lame upsell based on false information. My wife and I were not planning on exploring the Island. Just a few trips for supplies. Not a big deal, but this left a somewhat negative impression regarding the honesty/value of these services. My other issue was with the lack of privacy on the ground floor. No window treatments with a public beach right outside? This seemed to fall way short of suggested attributes like “romantic” and “honeymoon.” Plus, the details of the contract state that we’re liable for excessive air conditioning charges. So you have Southern and Western facing windows with no shades, at the equator. Almost seems like you’re trying to get us over the air conditioning penalty threshold. I wouldn’t have even considered that—except for prior car rental experience.