During my stay at the Encore Villa in St. Martin from June 29 to July 6, 2024, I noticed several issues that should be addressed for the villa to be a top-notch rental property. Firstly, the air conditioning in the main house, where the kitchen and living rooms are located, wasn’t working. Additionally, the lights under the cabinet in the main kitchen were not functioning, making it difficult to see at night, especially when we had a chef cook for us. The kitchen can opener was rusted and needs to be replaced. One of the six fans in the lanai area was also not working. The weight room had old rusted weights. The mirrors in the weight room need to be replaced. Moreover, the outside shower had grass growing through the tile, and the water pressure was consistently very low, with a 60-minute water outage. Although the maintenance man, Clayton, promptly restored the water with improved pressure, the internet quality in the home was poor, and we were not informed that the internet was spotty and of poor quality making television unavailable. We also encountered issues with the coffee maker, which was eventually replaced after reporting it to the maid on day 3. Furthermore, there was inconsistency with the maid's arrival time, and there was a disagreement regarding the changing of a guest’s sheets on their bed. In addition, I experienced challenges with the maid when she offered to wash my clothes, as they were not washed properly and were returned wrinkled, with denim marks from my blue jeans on my white shorts although I separated the loads of clothing. My friend’s clothes were thrown on the counter, wrinkled as well, for all to see. I also observed that the maid declined to wash another guest’s clothes, citing a holiday 4th of July although it’s not observed in St. Martin and she’s Jamaican. There was a lack of liquid hand soap in the bathrooms. Furthermore, there were discrepancies with the transportation arrangements, as we encountered unexpected additional charges and felt that we were overcharged. Although the landscaper and maintenance man provided excellent service, I believe that reprimands or termination of the maid (Merline), concierge (Giovanni), and drivers (Eugene and his father) should be considered due to the unsatisfactory treatment we received. Overall, while the villa had certain issues, I appreciated the prompt attention and action by the maintenance man and the landscaper. Upon taking 7 of the 9 guests back to the airport Eugene confronted my family about not driving us to dinner the night before for $270. Additionally, when he dropped us at the airport he purposely dropped them far away from the departure area. This was unacceptable behavior! For the cost of almost $10K, for the week, the Encore Villa needs to be better maintained, and the service of the employees should be improved! The employees shouldn't be greedy! I believe these were Sotheby's employees.