I sent in my ipad pro with one crack on screen ,they said they could not fix this ipad,so I thought ok no problem ,they sent my money back and said ipad on the way back to me.When I recived my ipad I could see how they could not repair it ,it had another break and bent in the middle the packing envelope that I sent to them was the same one I got back with ipad inside .There is no damage to the envelope at all no bends rips or holes.So I know that it happened in there work place.If it was like this when I had it I would have put it in the bin as it was no good to anyone. Now they wont deal with the problem at all just making silly remarks like ctv camera would not see it as it was to small to see in there workplace , no help at all from them .bad bad place to send your device to get a repair dont do it . I will spread my review about wherever I can,as I dont think they will let this review on there site..