On the 28/12/2024 i booked an appointment to get a small crack on my screen repaired. They said would take up to 4 hours but would call me to say when done. 4 hours and no phone call i headed to the shop where the manager presented me with a smashed back of my phone. i couldn't believe it. i was told it had to do with putting in the case. The Samsung case i had had for a year. That he would re-pair it once he had ordered a part and he would call us as we lived two hours away when was in. 1 month later no call no response after ringing constantly. They never pick up their phones. I know have to pay for the phone to be fixed as its due a trade in. i have emailed i have made a complaint and have been ignored on all occasions. i was so polite and understanding to now feel ripped off and totally treated like i don't matter and now to see its not an isolated incident makes me feel even angrier I WAS CHARGED 220 TO FIX FRONT OF SCREEN EVEN THOUGH MY PHONE WAS SMASHED HONESTLY DISCUSTING STAY AWAY AT ALL COSTS.