Absolutely terrible experience. The Bristol branch ended up making my phone worst than before. Cracked my screen, came to iSmash to get it sorted, they quoted me £250 but to pay it via Klarna in 3 instalments. Gave me my phone back after a day and the sound didn't work but before cracking the screen, the sound was working perfectly fine. So they said that they will fit in a new speaker under warranty which they did...so why was it still not working after? They scratched my screen when they were fixing that also. They said that I can send it to their London office for £100 but I thought I am under warranty for the price I was paying? They also said that I can get a refund but they would reverse the repair - so put my old parts back. I chose that because i am not paying anymore money over this phone and to people who made it worse. They revered the repair and now my phone will NOT turn on. They said that the screen will be in better condition than before...so why is it not switching on? Absolutely ridiculous and a waste of time. Why employ people who cannot fix a phone and make it worse? Absolute cons.