I purchased a pair of boys Levi jogger in February. I bought them for my grandson who lives 250 miles away. The Covid virus came and the store was closed until, I believe, June. After being quarantined, I got the pants back that did not fit. I tried to return them this fall, without the receipt, and was told that you cannot take back Levi's without a receipt. So, I went home and located the receipt. This all took time. I returned to the JCP at Fashion Fair Mall, Fresno, CA today (11/17/20 @ 1100)to return the pants. They are clearly new with all tags attached and with the receipt. I was denied return because of a 90 day policy. I asked to speak to a manager. An unprofessional manager told me that, "Even if I wanted to take them back, I can't because it won't let me." Who is 'it'? I even would have accepted store credit. I have been a loyal JCP customer since the 1970's. I have spent tens of thousands of dollars at JCP on clothing for myself and my family, housewares, furniture, appliances, etc. I cannot believe that they would deny me a refund of $16.57, especially given the chaotic year that we have all experienced. I have contacted corporate to give them a chance to correct this, but if they don't, I will NEVER step into a JCP again. It is the principle, I don't need the $16.