“I had a terrible experience shopping on-line with JC Penny. I bought $50 worth of clothing and within 1-2 minutes I decided I did not want it and tried to cancel it. JC Penny's on-line system would not allow me to cancel it. On the screen was the message: "We're sorry, it looks like we can't cancel your item(s). If you need further assistance, please call us at 1-800-322-1189." The telephone line was closed for the evening so I called the next day. The representative said that the order could not be cancelled. She said that the customer can cancel an order within 30 minutes of checking out online. However, I tried to cancel it within 1-2 minutes and wasn't able to. Returns must be made in-person or by UPS and the customer has to pay for return shipping.”
“My wife and I want to recognize "Nada" and "May" for there outstanding customer service! Very friendly And "May" the manager went above and beyond her role
Thank you to both ladies!!
OUTSTANDING!!!!”
“I ordered a comforter for my mom for Christmas and it’s beautiful! It came with no flaws, arrived promptly and goes perfect with her colors. Thanks for the great product!”
“I visited the hair salon just recently and sat with Teresa one of their stylists. It’s hard to find someone who knows what they’re doing. Most stylists don’t what to take the time to talk about your needs. I needed a perm and Teresa’s attention to detail was exceptional. So anyone out there who is thinking about getting a perm and doesn’t know where to start, have a conversation with Teresa and you’ll be happy with your choice. Good luck!
Thanks Teresa 🩷”
“You have a super manager in your pickup dept
La Juana . She’s so friendly- remembers your name -always friendly greeting to our family. Always ask how my husband is too ! We are older couple & its appreciated to have her bein so helpful & sweet She works at J c Pennys store at memorial city mall
300 memorial city way
Houston. TX 77024
713-467-464-8640
& again her name is LaJuana & she is manager at the pickup dept. . Hats off to LaJuana
Linda S.”
“I am never going there again. I was shopping with my friends in the makeup section and the workers following us around thinking we were going to steal something. We were looking at a Sabrina Carpenter perfume and they took it from us. Then they came up to one of my friends and asked to check their bags because they thought she stole something. I thought this was ridiculous because the only bag she had was a JCPenney bag. She had literally just bought the item in the bag and they thought she stole. Then we were looking at the elf section and they were right up in one of my friend's faces and we're trying to look in her bags. They called more people for backup and we just felt really uncomfortable. Customer service here is horrible. Then one of the parents confronted the workers and they said they were just trying to help us but they were trying to look at all of our bags. I don't recommend shopping here and I will never go back.”
“I just received my statement and I am being charged $1.99 for a statement? This is a first for me no other companies charge for statements. I will not be using my jc penny credit card and may no longer shop in your store.”
“Well if you have a jc penny credit card they will increase your credit line without your permission and if you don't use your card for anything they will decrease your balance and it will effect your credit score many points I would have came out better by never getting a card from them or just canceling it if I had known that they could drop my score over 20 points I would have. Just warning everyone about how they do their customers who don't charge things often. This way of doing business should be against the law.”
“I had the most positive experience at JC Penny. Every single rep I came across had the desire to be incredibly helpful. I was astonished with the last rep that helped my daughter and I out. She was listening to what it was that we were looking for and went to find several items for us to select. It really helped us out a lot and chose one. I had the most incredible experience there, at the Northeast Mall location in Hurst, Texas. I’m definitely retiring there for future purchases.”
“I purchased 2 quilts online and went to Alton Square Mall today (02/11/2025) in Alton, IL around 6:30pm to pick them up and the box was open - barely taped and they were not secure in the plastic bags. I asked the clerk why my box was open and she said she didn't know. You all get 0 stars for this!”
“Do not buy any jewelry from JC Penny. There is NO warranty on it unless you purchase an extended plan. I was wrong to assume there would be some kind of warranty included. Nope, walk out the door and it breaks the day after purchase and you get nothing, no repairs and very unsympathetic employees. The jewelry is garbage. 650 dollar bracelet broke in 1/2 and fell off my wife’s wrist after on 5x wearing it. Not even an offer to repair it. Live and learn i guess but with an overall 1.8 star rating i should have known. I will never return to the store to even buy a T-shirt.”
“JC Penny's Kalamazoo, Michigan. I purchased a ring that was defective. I brought my receipt and ring back to the store 5 weeks after purchased. I was told, very rudely by Julie, since I wore it I can't return it. Even when the receipt said it may be returned with receipt. I called store manager. She said she would call me back. She never did. I will not be doing business with Penny's.”
“My local Penney’s is great. Always helpful and I enjoy shopping there. It’s Synchrony Bank I have a problem with. First of all, they’re not even a bank! They’re a consumer financial company that has received low ratings and bad reviews. Plus, from what I’ve read, there have been some unethical practices in the past. In my case, I would receive my bill in the mail so close to the due date I wasn’t prepared. So I was charged a late fee of $41, a paper statement fee of $1.99 and an interest charge of $2.00. My Penney’s card is cut in two. I will still shop there, but will use my Visa.”
“The reason for this review is if you order something as I did. And it goes to a wrong address. And you never receive the items. They won't take it off your credit card account. Even though there's proof from JCPenney that the items never came, I will never order from them again.”
“I never order from them again. Because they sent my items to a different state. I did a claim. And they said my claim was denied even though they have proof that I did not receive my orders. And I see from other reviews, that the same thing has happened!”
“Buyer beware. JCPenny doesn’t care about the customer or customer service. I’ve tried so many times to resolve my order issue and I’ve been told there is nothing they can do.”
“I misplaced my iPhone at Brunswick Square mall & ran into the make up department & asked the sales person if she can please help me .. she was my ANGEL !! Rolanda I cannot thank you enough for all your help, your confirming words and your beautiful calm soul ..you took the time to help me in every way & I am so glad it was you !! JC Penny is very lucky to have such a valuable employee as you !! I will come see you soon !! Maria :)”
