“I ordered a dining room table and chairs on line through
J.C. Penney. Two MONTHS plus one week later and eight customer service calls later, I found out the truth about the long long delay. They said the manufacturer NEVER received my order. They never informed me until I pestered them. All customer service staff are located in Guatamala and some of them are hard to understand. I am not able to tell you all the lies and the run around I was given by customer service because it would take to long. I finally get an email telling me my order was now cancelled and that I could re-order if I wanted. No explanation given.”
“Do not order online, unless you read ALL of the small print first! I found out I have to redeem my rewards FIRST in order to get the coupon % off.So, in other words, to buy 2 items at $25, which equals $50, which is the amount needed to qualify for the coupon, I can't use my % off because if I also want to use my reward, that brings it down to $40 which disqualifies my % off!? I don't have time for all this BS.You either want business or you don't. Kohls has no problem with a % off plus using Kohls cash
Guess where I'm shopping. Thanks for nothing”
“I want to give a huge thanks to the store manager at JCPenney at Fallen Timbers Mall in Maumee, Ohio. Michael, the Store Manager, has helped me twice without hesitation. He clearly listens to you, takes action, and does this with patience and the customer in mind. I have had several experiences where Michael has helped resolve the issue. I am truly appreciative and welcome the fact that
"Our" JCPenney at Fallen Timbers Mall is truly being well-managed. Thanks, JCP, for hiring a great store manager.”
“We ordered a new set of sheets, when they arrived they were stained ( looked like grease) inside a clean package. When I reached out via the web site I was greeted by a clueless AI and then directed to call the support team where the I could barely understand the gentleman I spoke to, who informed me they did not have a "replacement policy" I would have to return the unused item, wait 4 weeks for a refund and re-order. Or I could clean them my self, but once they have been unfolded I can not return them. I can not take them to a store ( closest one is an hour away) because they would not be able to exchange them for me. Absolutely horrible customer service.”
“I was in the Roseville, MI store on 4/3. Monica who worked in women’s clothing was fabulous! She was very helpful to my 82 year old mom & me. She helped us find certain clothing, was very friendly & very upbeat. Thank you Monica.”
“Do NOT PURCHASE jewelry with JCPenny. The gold is a plating over silver. The warranty will not cover having it dipped more than once . The WARRANTY is supposed to be a LIFETIME WARRANTY, and my LIFE is not over, but my policy is. I was offered a credit, but they doubled the price of the same ring meaning that I would need to put more money with my purchase to get THE SAME RING! No Way!. If this piece is trash, why would I spend MORE to get the same piece and still not be able to have it repaired?”
“Ordered a bath carpet in pink. They sent gray. Tried to return but passed deadline, even though they sent the wrong product. Was once a loyal JCP customer; now a loyal Kohls customer. FJCP.”
“Awful customer service. Bougth a watch on Jan 27 and it was supposed to arrive at the store on Feb 6 at the latest. I called at the g=beginning of this week and I was told that the watch should arrive at the store on Thursday Feb 05. Never did. Today I called and another representative told me that the watch was returned to the warehouse for whatever reason and I never received any information. They have the same watch at the store. I cancelled the order and this will be the last time I will order online from JCPENNY.”
“I am writing this to advise people to stay far away from JCPENNY in Tampa Florida !The whole store so out dated and dirty ! I was in the beauty department with my Daughter and some of the testers lip gloss was broken !old and unfortunately out dated! The sales girl was to busy on her cell phone to even greet us in ! So disappointed 😢 what has happened to JC penny? When Sephora left them it really took the magic away ! No professional staff anymore they all look so unprofessional! It is beeping in there the whole time you’re in there! I believe you can buy even better products at CVS!”
“I used to love shopping here and have been a loyal customer for many years but it has become pretty expensive! $54 for casual sweaters and $54-$64 for for pajamas is way too much! Going to have to find a new place to shop!”
“I was at JCPenny last week and the store is dirty bugs everywhere even up stairs! The manager seems like she doesn’t know what’s going on there! The whole store is falling apart! My two daughters went into the beauty department and said it was awful no good high in products! The dark hair girl look sloppy her hair greasy! I was so disappointed with this store! It wasn’t that bad last year it was so much better then ! Who is responsible for this store now? Very sad to see where this company is going ! Bring back Sephora! And those nice young girls with clean hair ! Your store is horrendous!!”
“I recently purchased 3 pair of gloves. The shipping cost was more than the gloves. When they arrived they were not even in a box. All three pair in the same BAG that went to same address. This is ridiculous.....never again will I purchase online from JCPENNEY.”
“I don't know why I'm wasting my time because CLEARLY nobody from their corporate office reads these, the customer service is a joke, I will be canceling my credit card from here and NEVER shopping with JC Penny's again, y'all should do us a favor and just close down.”
“Ordered for Christmas decorations for the windows. Found them elsewhere for half the price they would not allow me to cancel the order even though the order has been in process for over a week and nothing has shipped received two items. The other two items I found out were discontinued, but guess what JCPenney never credited me my money back. Slimy way of doing business.”
“Credit card holder and customer since 1990. Never late. Was recently sick for 3 weeks and missed the email stating payment was due of $48. Paid in store few days late. Was changed $30 late fee and $2 interest. Will never use my JCP credit card again. No wonder this once great comoany is failing!!”
“Credit card holder and customer since 1990. Never late. Was recently sick for 3 weeks and missed the email stating payment was due of $48. Paid in store few days late. Was changed $30 late fee and $2 interest. Will never use my JCP credit card again. No wonder this once great comoany is failing!!”
“I had a return and Ursula was very polite, knowledgeable and went above and beyond considering my circumstances. I recommend shopping at your facility every chance I get. Thank you.”
“I paid the TOTAL balance of my credit card in November, not statement balance, TOTAL balance. Then received a bill for over $100 for interest. When I called about it, I was told the interest is not included. Im still receiving bills for more interest. Which i will never give JCP another penny. This is a scam for money as far as im concerned.”
