“I would like to file a formal complaint regarding the behavior of a staff member at the Belk store located in Roanoke, VA (Tanglewood Mall). On July 9, 2025, at approximately 6:35 PM, I had a very unpleasant experience at Register 103 (Transaction ID: 7592, Associate ID: -012343, Store #462).
The woman assisting at the Estée Lauder counter made racially insensitive remarks and argued with me for trying a product from the showcase. Instead of offering an apology, she escalated the situation by falsely accusing me of coming to the store every day, which is completely untrue. Her behavior was unprofessional and deeply upsetting, ruining what should have been a routine visit.
I have been a loyal Estée Lauder customer and even made a purchase that day. However, due to the unacceptable interaction, I am now considering returning the product.
I hope this matter will be taken seriously and addressed appropriately.
Thank you.”
“If you or anyone you know have decided to have your photos taken at JcPenney’s PLEASE DO NOT! I had a session on June 6 and was expecting prints in the mails in 7-10 days. I still have not received photos and they can’t figure out shipping info. The photos were reordered and I still have to wait another 7-10 days before they are delivered. This has been a disaster it’s been over a month dealing with them. Customer service is horrible and they do not accomodate customers for anything. Please have do not give them any business.”
“Bought my son luggage for Christmas, went to use large suite case for his vacation and it was all torn up the zipper was broken. So I called JCPENNEYS been with them for a really long time first complaint they told me it been to long since I bought the set. If you buy things from Costco they don't even ask questions about what went wrong with the product. Won't be shopping at JCPENNEYS anymore!!🤬 Would if told them sooner but did not use large suite case till he needed it!!!”
“I placed an order and it kicked out my coupon. I didn't notice until I read the email later that day. I called to get it corrected and first call was disconnected after 18 minutes. I called back and the person I talked to didn't have a clue how to handle it. I can't cancel the order because you can only cancel up to 30 minutes after ordering. Now I have to wait for the order then return it to the store. Meanwhile the sale is ending tomorrow and I haven't received the order yet. I'M DONE WITH JCPENNEYS!”
“Cut up my cards after 52 years with my cards. Front of cards said “since 1973”. Your 1.99 billing to send me a bill was the reason. 1.99 isn’t anything anymore, but it just didn’t make sense for me to be charged to get a get charged to pay my bill. They say my wife signed up for electronic billing, which she doesn’t remember doing, and then charged 30.00 late fee on 103.00 bill, which we got reversed after a few phone calls, which you have to almost jump through hoops to get to talk to a real person.”
“Visited store in Overland Park, KS 7/5/25. I picked out a watch I liked. I had to go to front desk to get someone to assist me in Jewelry. I asked if they could remove links so it would properly fit. I was told that store employees were no longer allowed to do that. I would need to go to a jewelry store after purchase to get it adjusted. I walked away without a purchase. Very disappointed.”
“First time ordering from their online site. These are supposed to be my wedding shoes this weekend. They sent me the wrong shoes. 🙃 the label on the top is correct so I dont know how they slapped them on the wrong shoe box. Don't think I will be ordering from them again. Good thing I found the last pair in my size in a store today. (For JCP, i may have ordered as a guest so i am unsure that email will work to verify..)”
“I bought four pairs of men's shorts. ALL four pairs were WRONG size.
JC Penneys does have a return policy. They will charge me EIGHT DOLLARS to return their mistakes. Or, I can drive 21 miles to the nearest store. Either way, it will cost me time or money to correct THEIR MISTAKE. How do these people stay in business with such HORRIBLE service. I will return the items, and get a replacement from AMAZON.”
“I made an appointment with their Salon. When I arrived, knowing I arrived early. No one was at the front desk and their phone was ringing a lot. I only saw 1 male gentleman cutting hair. I stood up there for at least 5 minutes. I made my appointment with Shana, who never talked to me. Shana never came over at any time to apologize for not cutting my hair when I requested her. The manager, Oydin, was sweet enough to take her time out to cut my hair. She did an AMAZING JOB. That is the only reason I am giving a five star review.
I thought that Shana was rude and very thoughtless for not being professional enough to apologize even though I requested her and I had an appointment with her. But Oydin did a great job and we had a great conversation. So I appreciated her. The only thing was, I only wanting to pay around $55. I did not realize that Oydin would be $75 a haircut. That should’ve been told to me upfront because cost is important when you’re paying that much for a haircut. But I will go back to Oydin because she was so great. I enjoyed her company and her haircut was very thorough. I hope you keep her on at that salon for a long time because she would be the one I would go back to a heartbeat. A licensed hairdresser, so I will track her down through state board if you guys are silly enough to let her loose. Thank you, for Oydin for your great personality and haircut.”
“bought a couch in December, was a promotional item, didnt notice jc penny started charging interest, (paperless statements) called when I noticed, was told I (I) waited too long, even though it was a jc penny mistake! so paying interest on a promotional item after being a loyal gold card member for many years!!!!”
“I have been a long time customer of JC Penney, but no more. They used to have free returns, but now they charge. It’s not worth making any purchases when I have to pay for return postage.”
“Outstanding service trying on lingerie at Springfield, VA. Regina E. was knowledgeable, patient, and attentive. She was back and forth making sure the fit and style was just right. Real customer service, so often missing in retail today.”
“A lady named Tina provided hair service to my daughter in Douglasville, Ga. She was the perfect fit for my 9 year old daughter who had anxieties as a first time visit to any salon. Tina was patient with her, while also managing some of the worlds thickest, longest natural hair. My daughter left the shop feeling confident and no more fears of hair wash and hair styling days. Thanks Tina! You are the best!”
“I just have to rave about Maria in the beauty department at JCPenney she's absolutely the best beauty guru I've ever had the pleasure of working with! Maria's knowledge and expertise in all things beauty are truly impressive, and her passion for her job is infectious. She's always so willing to lend a helping hand, offer expert advice, and make sure you leave the store feeling like a million bucks.
What really sets Maria apart, though, is her dedication to her customers. She's always looking out for us, and would often text us about upcoming promos and sales at JCPenney. It's little touches like that which make you feel like you're part of a special community, and you can't help but love shopping at JCPenney even more because of her. Maria puts her heart and soul into her work, and it shows in everything she does. She's always smiling, always helpful, and always going above and beyond to make sure you're completely satisfied with your shopping experience. Her love for her job is palpable, and it's clear that she's exactly where she's meant to be.
I've had the pleasure of working with Maria on several occasions, and I can confidently say that she's one of the most dedicated and passionate beauty professionals I've ever met. She puts her 100% dedication into everything she does, and it shows in the way she interacts with customers, the way she recommends products, and the way she makes you feel like you're the most important person in the store.
If you're lucky enough to have Maria as your beauty guru at JCPenney, consider yourself spoiled! She's a treasure, and I'm so grateful to have her in my shopping life. Five stars isn't enough I'd give her ten stars if I could! Thanks, Maria, for being an absolute rockstar and for making shopping at JCPenney an absolute joy!”
“I have been a JCPenney customer for over 50 years. I’ve always felt they had fair, competitive prices. I was so shocked today. A very simple a-line cotton dress was $70. The same dress last year would have been $49 or less last year. And they don’t have the coupons like they used to. I know it’s just a sign of the times, but it has become to expensive for me. Plus the cashier had such a bad attitude and was on her phone. She never got off her phone the whole time she was checking me out. Needless to say, I have lost my faith in JCP. I can no longer shop there with their outrageous prices.”
“JC Penney’s at Arrowhead Mall, Glendale, Arizona. Not happy at all. Returned a bracket for $482.00 on May 22 3025. Their credit department said they never received my credit. A dispute has been opened but they have my bracelet and I don’t have my money. Can’t get anything resolved. I will never ever shop at Penney’s again. They lost a VERY GOOD customer.”
