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Alma Herrera
DO NOT BUY ONLINE FOR MATTRESS! I bought a "mattress" online on Black Friday sale. Read the measurements of the box spring and mattress which i was good with it. But the mattress was sooo thin that you could fold it and pick it up with one hand.. Measurements were fiven online of the total measurement of both the box spring and "mattress" combined. Now i am being charged for re stock fee and pick up fee AND no merchandise to keep! I guess customer satisfaction does NOT apply to JcPenney..Pics online are deceiving! It is NOT a mattress.., it is a MAT! Good luck with speaking to a manager to complain..Been on hold for almost 40 minutes to speak to a manager..still waiting ... wanted to upload a photo but wont website wont allow me
4 years ago
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JCPenny has a 1.8 average rating from 696 reviews

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