I ordered a Ninja Master Prep QB1004 on Cyber Monday, went through the whole process and paid via the paypal option at the end. I received an order confirmation email saying that I would receive it between Dec 9-11. On Dec 8th I got an email saying that my order was cancelled because there was an issue with my payment. Now, anyone that has used paypal know that the order to JC Penny's will show as "pending" until Penny's actually goes in and charges them - and it was still "pending" on paypal's end. I emailed customer service, and also called them. In the meantime I had placed an order with Walmart using my paypal account and had NO issues. The woman that I spoke to on the phone said that when she looked at my account, that it wasn't an issue with payment - it's that the item was out of stock. I asked how that could be because when I placed the order and got a confirmation - didn't that mean that 1 of those was technically mine? All she could say was that I could call back when the item was back in stock and they would give it to me at the same price and waive the shipping fee. Meanwhile, I received an email from customer service in response to the 1 that I had sent. That individual was sticking to the story that they couldn't process my payment and that's why the order was cancelled. I explained that it wasn't my payment method - it's that they over sold an item and now can't fill their promised orders. The fact that I received 2 different stories from 2 different people is extremely upsetting, especially when the one individually was trying to put the blame on me and completely lying about what really happened. I will NEVER shop with them again, and I will tell anyone that listens that you should take your business elsewhere. I would leave negative stars if possible!!