If I could rate a NEGATIVE number.....I would. I ordered an item 2 days ago because the order window online said free shipping. After I placed the order I received a confirmation of the order right away saying that it was "same day pickup". I am trying to avoid stores due to Covid-19 which was the entire reason I wanted it shipped. I then tried to cancel the order (just a couple minutes after placing it) by using the "cancel" button on the website which did not activate anything. Nothing happened when I clicked it several times. At that point I tried calling them using the number on the order and the automated reply couldn't find the order and there was no prompt to speak with a person. I sent them an email asking for the item to either be shipped or cancelled and got NO RESPONSE. Today I found a number online where I could actually speak with a human being. I got connected and explained everything. She said that she could NOT cancel the item even though it's still in the store!!! I then told her that I am trying to support brick and mortar companies because I don't want them going out of business but this lack of customer support or help was not convincing me that they are a caring alternative. After explaining my disbelief of their lack of help I told her that I would pick it up but would never order online again from Penney's she then said that if I don't pick it up it will cancel. I said,"Why didn't you simply tell me that when I told you that I wanted to cancel? That would have solved this whole problem". No reply !!! She had made me go on and on and wouldn't have mentioned it at all if I hadn't strenuously complained. JCPenney......I am DONE with you. You don't care about your customers so I no longer care about your survival. I hope that you re-examine your treatment of customers.