On January 18, 2021 I went to JPC at Westfield Wheaton, MD. I had ONE brand-new item(a purse in bought in the store) to return with receipt ready. Only one register was working and the two customers ahead of me had several issues with their returns, each taking 30 minutes. There was only one clerk at the register which was handling pick-ups, returns and exchanges. I had been in line for an hour and there were at least 13 customers behind me. Another clerk said since I had only one item she'd take me to a different register. When we went there that clerk (the only one) was helping a customer place a home furnishing order and she told us it would take some time. My helpful clerk finally took me to the Hair Salon to process the exchange. By this time, during COVID, I had been there for 1-1/2 hours. JCP has a huge online ordering and promotional site but the difficulty with customer service delays instore has not changed, for me, at least in 20 years. I will never shop there again. (Tran no. 4005, helpful assoc:0255, term: 382; time: 2:37 pm