I ordered a make-up kit on Black Friday that was supposed to be delivered between 12/10 and 12/14. I received the package on 12/30, and it was the wrong item. The packing slip stated the correct item. I sent in an email with pictures and attachements of the slip. The online Customer Care team is useless, they cannot view images or attachments, even though all the online receipts have images as the item descriptions. Then they tell me that they do not sell the lotion kit I received so I have to take it to a store and see if they will accept it. I was asked for the same order and item information 3 times. I have been a loyal customer for years. I will never shop with them either online or in store again, even if they give the items away. This is the last time I am dealing with the abhorrent customer service.