If I could give 0 stars I would! Talk about an absolute horribly rude experience. Jcpenny doesn’t sell the couch I purchased less than a year ago. I asked for guidance on how to proceed because it needs replaced under my warranty. I had a horrible delivery right off the bat which should have warned me. The couch delivered was broke and looked like it was chewed on the corner... needless to say it was never fixed even after a complaint was made upon delivery. Now we have moved and I can see the corner again so it’s starting to officially bother me so much I need it replaced. The woman was completely rude on the line. As a former associate I am appalled. I asked for an email explaining that jcpenny will not replace my couch because they no longer sell it and she rudely said I have no email. Wouldn’t do anything for me then I asked for what else I can do and she said “I told you what to do”. I mean give me a break. So here I am. Wasted 2k on a couch that lasted less than a year and won’t be replaced. Now I’ll head to Ashley’s and ask for them to replace a couch made by them but purchased at JCPenny (since that’s what I was told to do). LOL. No company replaces what someone else sold.