Login
Start Free Trial Are you a business?? Click Here
Anonymous
I went online to order to pick up it was a gift for a child. I tried for a hour to get it to work when I couldn’t I went the store ( I live a hour out of town I drove in just for this gift) The cashier was very nice and tried to help me but when she couldn’t I asked her to please call manager and she did. It was a toy they only had one left it was on sale for 33. It had a code hearts to get it for 29.99 the cashier tried very had to help me find how to do it Finally we were able to get a manager she was not friendly acted like I was bothering her she had to walk to another register to try and figure it out never said excuse me I will be right back or nothing just took it and came back not happy. She would not give it to me for 29.99 but because it was advertised at 33.99 she did give it to me for that thank goodness but did not even try to get the code heart pricing I just paid the 33.99 plus tax and took my gift. I was extremely disappointed I drove a hour to this store for manager not to honor full sales price and be treated ugly by manager. I have to say the cashier was very nice and did everything she could to help. I have done a lot of business in this store and shop very often there. I feel you really need to focus on employment customer service.
3 years ago
Read JCPenny Reviews
JCPenny has a 1.8 average rating from 652 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial