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Andrea Turley
I am very disappointed in the jury department with supervisor and manager no customer service at all.. I and my fiance came in and bought two engagement rings which was supposed to be size to our feet. His ring was not sized to his feet they ordered it through a third party and it was received at the store. I came in and they cannot find it or never gave me a call one manager came up and could not find it also supervisor arrived and found it 20 minutes later... 🤔 My engagement ring also with my wedding ring could not be found in this system supervisor finally finds it in the system and did not know if it was in Texas or on its way back to the Stockton location.. I called in today in the supervisor was very rude on the telephone but not let me speak to this store manager and then what to explain on how the store manager already had left the store.. he also told me that my ring has just made it to Texas three and a half weeks later so I asked how long would it take for it to come back to the store he has no idea.. SMH I thought that JCPenney's would have been the best way to go about it but I'm having second thoughts.. I'm getting married in 2 weeks and I do not have a ring 😭😭🙏🏾
3 years ago
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JCPenny has a 1.8 average rating from 696 reviews

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