Purchased a mattress, was told there will be a three week lead time. After 4 weeks now, I was informed that it will be another 4 weeks until it ships from the factory. 8 weeks to get a mattress-bizzare. Customer service informed me that it shipped on 4/22, which was a lie. The sales man promised delivery in 3 weeks, which was also not accurate information. Since JCP does not stock any mattresses, I had to cancel the order. I paid cash at the time of purchase, but have to wait 7-14 business days to receive a check for my refund. HORRIBLE CUSTOMER SERVICE...NO SOLUTION....NO SUPERVISOR CAN ASSIST WITH THIS PROBLEM EITHER. My advice....don't purchase anything from furniture or mattresses from them To find this out, it took me 3 phone calls and 2 hours and 15 minutes!!!!! Unacceptable.