I placed an order on Sunday, and we had a family emergency and was going to be out of town for a week. I called to have the order shipped to the store instead of to our home. I was told that there is nothing they can do for me. I should contact the shipper. How could I contact the shipper when the order was not yet filled? The call center supervisor said she was the highest level when I requested to speak with a manager. JC Penney does not care about customers, no wonder stores are closing. In the technology age, they don’t have an option to cancel or make changes to orders is absurd. I will take my business elsewhere, where people don’t hang up on you, or have a bad attitude.