I was at the JCP at the SI Mall for a return. I asked if I can make a return at this register and the cashier said yes. I waited on line when another cashier came up to me screaming that the returns are made downstairs. I continued to wait because the other cashier said I could do a return there. Then the other woman says i told you returns are downstairs and I said returns can be done at any register. She said well I'm deaf, I didn't hear you. I said I never said anything until now but I heard you. This is why JCP is bankrupt. Why should I have to be forced to go all the way downstairs and wait on a long line with people who are also picking up orders made online. I wish I knew the cashier who did my return. The reciept states assoc: 0403. I did thank her for her kindness.