A had a horrible experience with the Jewelry Dept. In Ontario and Rancho Cucamonga, Ca. I Purchase a diamond ring last year and got it sized. They told me it would be back within a month. I kept calling everyone month and they would tell me it wasn't back from getting it sized. Finally after they research why it wasn't back they discovered that someone with my same name had picked it up. I was furious and told them that it wasn't me that picked it up and to compare the signature of the other person. They Finally discovered that they gave it to the wrong person and gave me a replacement. In April i bought another ring and the same thing happened. They called the wrong person to go pick up the ring. Apparently there is another Lady with my name. I was very 😡 upset because I thought they had corrected the issue. This lady is a thief and JC Penny is horrible, they never handle the situation the first time. I asked for my money back on this last purchase and I'm never going to buy from them again.