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Carissa J Gaynor
I ordered two pairs of pants online and they were delivered to the complete wrong address, wrong town. I spoke with a very rude customer service rep who told me my order didn't exist for twenty minutes and then told me to just trespass on someone's property to get the package even though it has been a day since it was delivered. I was told it was my fault and not their problem. No refund, no store credit, not offer for anything. Super rude to me and refused to let me make a complaint or offer any solutions for the issue. Never ever buying anything from here again. I had emailed the day before and got no response and then was told over the phone that I should've been quicker about inquiring.
3 years ago
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JCPenny has a 1.8 average rating from 694 reviews

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