I ordered a higher end mattress. It was delivered late and was the wrong cheap mattress. I discovered this when the delivery company (Ryder) sent me notice they were delivering wrong mattress. I made many calls to customer service & Ryder, both very hard to get a hold. The ladies were very pleasant at CS, cancelled wrong order and re-ordered new mattress. Again I waited more than a month and again Ryder tried to deliver same wrong mattress! Neither CS or Ryder took responsibility. I was told Ryder delivers what they have in stock. Really? BTW Ryder folks are nasty! This time I cancelled order completely. I couldn't believe they charged me a disposal fee for my old mattress! I didn't have an old mattress and they never made the delivery! I protested & requested a refund. CS refused saying the computer wouldn't process refund. The gall!! I ordered same mattress from a local store, received it the next day for $100 less. DO NOT BUY mattresses from JCP. They're a disorganized mess!!!!