My father but my mother ring at the Northwest Arkansas Mall for Christmas it was too big so we brought it home and put it in a volt so we could have it sized later then my dad died after he died me and my mom took the ring back in to be sized the lady at the desk said it would take a little longer because of covid to get it back so we waited and waited and I told my mom you need to call JCPenney's to find out about your ring so when she called they said there was a problem come in so we did they had lost the ring they had lost the ring and they are saying it is our problem we called corporate 17 times only to be lied to the manager at the mall name Amy does not tell the truth is rude and does not care about her customers and neither does JCPenney's because they lied also we have all our paperwork and they refused to take care of it this why JCPenney's is closing