Horrible experience ! I just received this today. It was wobbly so I opened and to my surprise found a piece of tape “holding” a completely broken piece together. Then to make matters worse the gentleman I spoke with Abraham and he literally said my bad. Now I have to ship it back, wait for them to receive the item back, wait 7-10 more days for a refund and another 7+ days to get a new item. All I get for that is “my bad”. The costumer service as horrible and they offered me no helpful solution to exchanging this item. The outside of the suitcase is fine, although it doesn’t roll, stand up, etc due to be broken. I can’t believe this product was even sent out.