I have shopped with JCP many years and never had any issues or received such poor customer service. Placed an order Nov 14 thinking that is plenty of time for delivery with all the warnings about shop early to avoid delays. Well, I was discouraged when my shipping confirmation showed Lasership tracking number, in my experience with Lasership they are slow and never update tracking. I checked after 48 hours and saw status was still waiting on package that label was created. I gave it 4 or 5 days after still not receiving any notifications that I signed up. The status said Exception - package damaged contact seller. So I contacted JCP via email … no response so I called JCP and explained Lasership said package was damaged and to contact them. I was informed I would have to wait for Lasership to send the package back to JCP warehouse before I could be issued a refund? I asked how will I know when JCP receives package since Lasership does not update tracking. I was told I would have to call back in 10-15 days to see if JCP warehouse has received damaged package. I explained that would be middle of December and all these clothes were Christmas presents. The agent informed me I could order again but I would have to pay for new order?? Most companies would say I can see package was damaged at carrier facility let me replace that order for you… nope not at all. I got the run around our system will not let us replace your order. Keep in mind this order status is not lost.. it said package damaged and for me to contact seller. Supervisor I was transferred had attitude from the time she answered the call. I was at no time rude on the call so not sure of she just having a bad day or in the wrong profession. I have never been frustrated enough to leave a bad review for any business so congratulations JCP! You are that bad!!