I would give zero stars if I could. I have been a longtime customer of JC Penney. Through the years, I've dealt with some issues including wrong items shipped, but my most recent experience takes the cake. They shipped me the wrong items (two very large rugs that I ordered in a rectangular size, and they shipped round ones). I called to get a return label because I'm not getting in my truck (they are too big to fit in my car) and driving 45 miles to the nearest JC Penney store with current gas prices, and I shouldn't be out the gas money, time, or cost for a shipping label for their mistake. However, I'm thinking that the first lady I talked to actually only pretended to help me. She stated that my return label would be generated in 24 hours (it wasn't, and evidently, that's not a thing), and that I couldn't get the correct rugs sent to me as they were no longer available. That was frustrating, but okay. After the return label didn't come, I waited on hold 45 minutes on a new call the next day for a return label to be generated. The gentleman I talked to informed me that I could indeed get the correct rug and that they were in stock, but they would charge me for them again, and then I would get a refund when the incorrect rugs made their way back. No go for me, considering they already have $600 of my money tied up with the wrong ones. Most stores who ship the wrong thing immediately send the correct one and only charge additionally if the wrong item isn't sent back in a timely fashion. The return label does not include a pick up from UPS, so I have to haul these giant things to the nearest UPS store, and I need help to do it because they are too big for me to lift by myself. I'm completely irritated that it took so long. I will no longer be shopping at JC Penney. My time is so much more valuable than waiting on hold for 45 minutes for a simple return label.