12/12/2021- I had an appoitment for my kids to have photos done , it was schduled for 12;15pm Rushed my kids out of the house to get to the appoitment in time . there was a family getting photographed , a family checking out and two other familes waiting. The family that was getting photographed came out around 1230 and they then prepared for the next family to come in which at this point it was almost 1pm . so is sat down and their was still another family ahead of me so i asked how long have they been waiting and she said for over an hour now. so we walked the entire mall came back and there still wasnt any progress . at this point it was almost 2pm . so i said to the ladies at the conter i am canclling my appoitment i will rescudle at a latter date . why make an appoitment if you cant take someones pictures at that time and if you couldnt do that all in one day you should have started to call people so you didnt have people waiting hours to be phto graphed HORRIBLE SERVICE .