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Anonymous
Wrong item delivered from Black Friday online purchase. Customer service is useless and asks the buy to bring the item to one of the stores to return and re-order. CS rep at the store was ignorant and arrogant. Does not know what to do with the issue I had. A supervisor stepped in and placed the order but now the shipping status keeps showing 'in progress. The worst shopping experience in my life. It is no surprise that the stores are closing. Never buy anything from the store.
3 years ago
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JCPenny has a 1.8 average rating from 694 reviews

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