Hi everyone I never write reviews but I’m writing this one to inform future customers of JC pennies I ordered watches for my grandsons way before Christmas November 11 to be exact pay for them had issues with them not being delivered called customer service several times only to be told that they would look into the matter and refer it to upper management and that upper management would get back to me for management never got back to me no one ever got back to me I called UPS I even wrote the CEO of UPS and they offered to pay for my missing watches even though it wasn’t their responsibility I contacted the Customer care manager at UPS Mary Boggs she never even attempted to get back to me about this matter I have received a case number a tracking number and order number and still have no watches no one cares Add JC Penny’s. I was raised on shopping at Penny’s because of the value they gave their customer’s And I have tried to pass that on to my granddaughters no more I will never shop at JCPenney’s again and I will make sure that my grand children never shop there either, I am making this decision because they treated me like a nobody like my grand children’s Christmas did not even matter to them terrible store terrible customer service terrible CEO terrible customer center manager shame on you all shame on you are